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How Chatensy compares to other WhatsApp platforms

The core is similar across the category. The differences are in what happens after the broadcast: pipeline, payments, audiences, AI and the API.

CapabilityChatensyTypical platforms
Official WhatsApp Cloud API, your own Meta appYesShared or reseller app on some platforms
Per-message markup on Meta's rateNoneCommon
Shared inbox with SLAs, CSAT, skill and language routingYesVaries
Journeys with order, cart, RFM and birthday triggersYesVaries
Lead pipeline board with HubSpot, Zoho, Salesforce, LeadSquared syncYesRare
Payments in chat: Razorpay, Stripe, PayU, hosted pay pageYesUsually Razorpay only
RFM segments, churn risk and lookalike audiencesYesRare
AI agent grounded in your knowledge base and ordersYesVaries
Instagram, website chat and Telegram in the same inboxYesInstagram on some
REST API with OpenAPI spec and PHP, Node.js, Python SDKsYesAPI on most, SDKs rare
Zapier, Make, n8n, Google Sheets, WordPressYesZapier on most
SAML SSO, audit log, IP allow-list, consent ledgerYesEnterprise tiers
White-label domain and client billing for agenciesYesSome
Public status page and webhook delivery logYesRare

"Typical platforms" describes the category as we see it, not any one vendor. Vendor features change; check their current plans before deciding.

Switching to Chatensy

A migration checklist for the platforms we're asked about most.

Switching from AiSensy

AiSensy is a WhatsApp marketing platform popular with Indian SMBs. Moving to Chatensy keeps your number and your Meta assets.

  1. Export contacts and opt-in dates from AiSensy as CSV and import them into Chatensy with the consent source recorded.
  2. Recreate your approved templates in Chatensy's builder (templates belong to the WABA, so if you own the WABA they appear automatically).
  3. Move the phone number to your own Meta app, or register it fresh, through Meta's migration flow in Chatensy onboarding.
  4. Rebuild chatbots and journeys from the 21 recipes, then test them in the sandbox.
  5. Point your Shopify, CRM and Zapier connections at Chatensy and switch off the old account.

Switching from Interakt

Interakt is a WhatsApp commerce and support platform, often used with Shopify stores. Moving to Chatensy keeps your number and your Meta assets.

  1. Export contacts and opt-in dates from Interakt as CSV and import them into Chatensy with the consent source recorded.
  2. Recreate your approved templates in Chatensy's builder (templates belong to the WABA, so if you own the WABA they appear automatically).
  3. Move the phone number to your own Meta app, or register it fresh, through Meta's migration flow in Chatensy onboarding.
  4. Rebuild chatbots and journeys from the 21 recipes, then test them in the sandbox.
  5. Point your Shopify, CRM and Zapier connections at Chatensy and switch off the old account.

Switching from Wati

Wati is a WhatsApp inbox and automation platform used by teams worldwide. Moving to Chatensy keeps your number and your Meta assets.

  1. Export contacts and opt-in dates from Wati as CSV and import them into Chatensy with the consent source recorded.
  2. Recreate your approved templates in Chatensy's builder (templates belong to the WABA, so if you own the WABA they appear automatically).
  3. Move the phone number to your own Meta app, or register it fresh, through Meta's migration flow in Chatensy onboarding.
  4. Rebuild chatbots and journeys from the 21 recipes, then test them in the sandbox.
  5. Point your Shopify, CRM and Zapier connections at Chatensy and switch off the old account.

Frequently asked questions

Is Chatensy an alternative to AiSensy, Interakt and Wati?

Yes. Chatensy covers the same core, broadcasts, a shared inbox and chatbots on the official WhatsApp API, and adds a lead pipeline with CRM sync, payments in chat, RFM audiences, a grounded AI agent, website chat and Telegram, a full REST API with SDKs and white-label for agencies.

Will I lose my WhatsApp number if I switch?

No. Your number and your WhatsApp Business Account belong to your Meta Business, not to the platform. Chatensy connects to your own Meta app, so the number moves with you and stays yours if you ever leave.

How long does migration take?

Most teams are live within a day: an afternoon to connect the number and import contacts, and a few hours to recreate templates and journeys. Meta template approval usually takes minutes to a few hours.

See it side by side

Bring your current setup to a 30-minute call and we'll show you the same flows in Chatensy.

Start freeBook a demo