Everything a WhatsApp team needs, in one platform
Marketing, support, sales and automation on the official WhatsApp Business API, with the integrations, analytics and compliance around them.
Campaigns that reach the right people at the right time
Build a template once, send it to a segment, and let Chatensy handle the approval status, the pacing against your messaging limit and the retargeting.
- Template builder with header media, buttons, copy-code coupons and 2 to 10 card carousels
- Segments by tags, attributes, purchase history, RFM band or churn risk
- Scheduler with per-contact best send time and quiet hours
- A/B tests on copy, media and send time with automatic winner
- Retarget by delivered, read, replied or clicked
- Click tracking with short links and revenue attribution per message
- Frequency caps so nobody hears from you too often
- Paced sending that respects Meta messaging tiers and quality rating
One inbox for WhatsApp, Instagram, website chat and Telegram
Every conversation lands in the same place with the customer's orders, tags, lead stage and consent beside it. Agents see each other, so nobody answers twice.
- Assignment by round robin, skill, language or rule
- Collision detection, @mentions in notes, snooze and follow-ups
- Canned replies with fill-ins, voice notes, images, documents and product cards
- Business hours, SLAs with breach alerts and CSAT after each chat
- Customer typing indicator and block-and-report
- Mobile agent app (PWA) with push notifications
- Conversation ratings, reply-overdue webhooks and reports per agent
- Number masking for agents who should not see full phone numbers
Automation that runs while you sleep
Journeys are multi-step sequences with delays and conditions. Chatbots are keyword or button driven flows for instant answers. Both are visual, both are tested in a sandbox before they go live.
- Triggers: new contact, tag added, order placed, first order, delivered, cart abandoned, win-back, birthday, back in stock, smart segment entered
- Conditions on clicks and replies, with goals for order or reply
- 21 prebuilt recipes: welcome series, cart recovery, COD confirmation, review request, replenishment, win-back and more
- Chatbot builder with menus, quick replies, lists, forms (WhatsApp Flows) and handover to a human
- Missed-call capture: a missed call to your number starts a chat
- Sandbox workspace to test any automation without sending to customers
Answers from your data, not from the internet
The AI agent reads your knowledge base, product catalog and order history, answers inside the chat, and hands over to a person the moment it is unsure. The copilot drafts, summarises and translates for agents.
- Knowledge base from pages, PDFs and text, searched before every answer
- Order lookup and product answers through safe, read-only tools
- Handover rules by confidence, topic or customer request
- Bring your own Anthropic key, or use the managed option
- Copilot: draft reply, summarise thread, tone and translation
- Every AI message is labelled and logged for review
Sell inside the conversation
Sync your catalog, build a cart with the customer, take the payment and update the order, all without leaving WhatsApp.
- Shopify and WooCommerce catalog sync, product cards and collections in chat
- Agent-built carts with discount codes and shipping
- Cash-on-delivery confirmation and COD to prepaid conversion
- Payment links through Razorpay, Stripe Checkout or PayU with a hosted pay page
- Order status updates: placed, paid, shipped, delivered, cancelled
- Review collection after delivery with a public widget for your site
- Revenue attribution to the message and campaign that drove the order
From ad click to closed deal
Leads from Click-to-WhatsApp ads, forms and the inbox land on a board. Move them through stages, set reminders, add notes and keep your CRM in sync.
- Kanban board with custom stages, one open lead per contact
- Automatic lead capture from Meta ads referrals and WhatsApp Flows forms
- Reminders pushed to the owner, win and loss reasons, pipeline stats
- Two-way sync with HubSpot, Zoho CRM, Salesforce and LeadSquared
- Meta Conversions API events for ad optimisation
- Lookalike and RFM segments to find your next best customers
Know what every message did and cost
Dashboards for delivery, engagement, revenue and agent performance, plus a cost meter that reconciles your estimate against Meta's own pricing analytics.
- Campaign funnel: sent, delivered, read, replied, clicked, ordered
- Template group analytics and quality tracking
- Agent reports: first response, resolution, CSAT, SLA
- Send-limit meter with pacing and tier upgrade hints
- Cost reconciliation against Meta pricing analytics, CSV export
- Public status page and webhook delivery log
Instagram, website chat and Telegram
Add the channels your customers already use and answer them from the same screen with the same automations.
- Instagram DMs with the Instagram Login API and contact merge
- Website chat widget, one script tag, works with WordPress and any site
- Telegram bot connected in a minute
- Bio link pages for Instagram and ads, with click tracking
- Channel filter and labels in the inbox, routing rules per channel
Built for regulated teams
Consent, data rights and account security are part of the product, not an add-on.
- Consent ledger with source and proof, instant opt-out handling
- Data subject export and erasure across every record
- Quality guard that pauses templates when the rating drops
- TOTP two-factor, Google sign-in, SAML 2.0 single sign-on
- IP allow-list, session policies and audit log export
- Role-based permissions per workspace
Run WhatsApp for your clients under your brand
Create a workspace per client, bill them from one place and serve the whole platform from your own domain.
- Client sub-accounts with their own numbers and teams
- White-label domain, logo and colours, verified by DNS
- Client invoices and usage reports
- Dedicated manager and SLA on the Agency plan
Frequently asked questions
Do I need Meta approval for templates?
Yes. Marketing and utility templates are reviewed by Meta, usually within minutes to a few hours. Chatensy lints templates before submission, shows the status and reason, and lets you resubmit with one click.
Can several agents use one WhatsApp number?
Yes. The team inbox lets any number of agents work on the same number at once, with assignment, collision warnings and reports per agent. The number of agent seats depends on your plan.
Which languages does Chatensy support?
Templates and conversations work in every language WhatsApp supports. Contacts carry a language field, so a journey can pick the right template variant and routing can send a chat to an agent who speaks that language.
Can I test automations without messaging customers?
Yes. Every workspace can create a sandbox that mirrors its setup; inbound messages are simulated through the API or a form, so journeys, chatbots and webhooks can be checked end to end.
Start on the official WhatsApp API today
Connect your number, import contacts and send your first broadcast in an afternoon. Free plan, no card needed.